The VALUE
Loop™

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I’ve designed this model by combining my academic achievements and business experience from successfully completed projects.

Connect data with a conversation that will put the numbers in proper context – This rule will make you so much more productive!

play
01.

data

I start with collecting data and
information. I verify facts and
opinions.

02.

Conversation

Using a standardized dialogue process, I discover diverse perspectives and build long-lasting relationships with internal and external stakeholders.

03.

Analysis

Discussions from previous step have given me the needed perspective to interpret the data. Now, I am able to combine both and analyze them in the right context.

04.

Synthesis

The big picture view is essential
for creating personalized solutions
to help you gain a sustainable
competitive advantage.

How do I deliver business value?
The Value Loop™ in practice:

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • ESG, CSR, CCI Strategies

    • Customer Service Excellance Strategy

    • Career Development Strategy

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • ESG Audits

    • Supplier Audits

    • CX Communication Audits

    • Mystery Shopper

    • Pesonal Brand Audit

    • Attitude and Competencies Assessment

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • Stakeholder Dialogue

    • Stakeholder Mapping

    • Customer Dialogue

    • Customer Mapping

    • Networking Map

    • 360-Degree Feedback

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • Materiality Matrix for the purpose of ESG/CSR reports

    • ESG, CSR Reporting Advisory

    • Code of Ethics, Conduct and Suppliers

    • Environmental and Diversity Policies

    • Customer Service Policies

    • Japanese Concepts of Omotenashi and Kaizen

    • Self-Awareness Map

    • Competency Mapping

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • Analysis of ESG and CSR Trends

    • Benchmarking

    • Analysis of CX Trends

    • Benchmarking

    • Personal Branding Trends

    • Benchmarking

  • CSR, ESG
    CUSTOMER EXPERIENCE
    MENTORING

    • ESG Strategy Step-by-Step

    • ESG Reporting

    • Stakeholder Dialogue

    • Diversity Management

    • ESG, CSR Communication

    • ESG Manager – Practical Aspects

    • Kaizen in practice

    • Omotenashi- the Japanese Art of Hospitality

    • Customer Service Standards

    • Customer Mapping

    • CX Manager in practice

    • Public Speaking

    • Coping with Perfectionism

    • The Art of Giving Effective Feedback

    • Managing Remote Teams

    • Managing a Multi-Generational Team

    • The Art of Setting Healthy Boundaries and Delegating

The Value Loop™ pillars

The 5 principles of collaboration.

  • Respect for Diversity

  • Courage to Challenge the status quo

  • Data-driven Decisions with the Right Context

  • Personalized Solutions

  • Growth through Conversation

My mission is to grow the potential of people and businesses to build a better future together.